Technical Skills 

• Backend: Qualitative and Quantitative Research, User Interviews, Surveys, Insight Synthesis, Persona Creation, User Journey Mapping, Affinity Diagrams, Empathy Maps, Problem Definition, Value Propositioning, Competitor Analysis, Information Architecture, Decision Flow, Interface Grids and Composition, Heuristic Evaluation, Mood Boarding, Design Thinking Process, Wire Framing, Prototyping, Usability & A/B Testing, Storytelling Visuals, Branding, Style Guides, Scrum, Agile

• Frontend: Photoshop, Illustrator, MS Suite, G Suite, Blackboard, HTML, CSS, JavaScript, jQuery, Bootstrap

• Tools: Figma, Sketch, InVision, Adobe XD, Miro, G-Suite, Trello, Slack, Basecamp

Projects

Zappos Shop the Look | Sr. UX Designer | zappos.com/style-feed

Zappos wanted to redesign their shoppable content to enhance the customer shopping experience and give users inspiration on how to style products together to make an outfit. This feature is used both as co-op revenue with partner brands and with social media influencers creating content directly on the website.

• Informed design decisions through UX research with 284 participants independently

• Enhanced the UI design of the UI to be more consistent and intuitive for customers

• Mapped products to relevant keywords resulting in nearly 434k weekly impressions

• Conducted quantitative and qualitative, moderated and unmoderated research independently

• Enhanced the design of the UI to be more intuitive for users and maintain consistency throughout the site

TotallyAwesome Website Redesign | UX Designer | totallyawesome.tv

TotallyAwesome wanted to redesign their website with a new brand aesthetic to create a more professional image with a youthful and fun feel.

• Enhanced engagement and brand identity through redesign of totallyawesome.tv

• Created new brand style guidelines to establish a design framework for new digital assets

• Documented style guide through Zeroheight and exported in various formats for future iteration

• Strengthened brand identity by creating new logo patterns through collaborative process

PushPress Style Guide| UX Designer | Alpha Pacific Style Guide

PushPress needed to document their style guide so that their team could create digital assets with a consistent brand identity in social media, ads, marketing and email communications.

• Improved organization of digital assets by utilizing atomic design principles

• Enhanced brand identity by evaluating current design principles applied to existing brand assets

• Enabled consistent brand identity by publishing the Alpha Pacific Style Guide using Zeroheight

• Improved Zeroheight usability through a feature request that was pushed live

Work Experience

Sr. UX Designer at Zappos (Subsidiary of Amazon)
Oct 2021 - July 2023

• Created designs for in-house support software on Customer Support Tech Team

• Designed and implemented Shop the Look and Style Feed experiences with Marketing Tech Team

• Created designs for updated Loyalty Rewards Program

• Carried out quantitative and qualitative, moderated and unmoderated usability testing independently

Freelance UX Designer
Sept 2020 - Present in Atlanta, GA

• Redesigned Mary Lin Elementary’s website independently in coordination with principal and PTA

• Published style guide online independently using atomic design in Zero Height for PushPress

• Designed and launched websites for The Harbin Group, It’s About Time and Get Social

Paraprofessional at Midtown High School (Atlanta Public Schools)
Jan 2020 - Sept 2021

• Enriched learning experience in a team of four

• Assisted students and teachers in a staff of over 100 with software solutions for virtual teaching

• Attained Level 2 Google Education certification while ​enriching students’ learning experience

UX Designer at TerraTonz
Jan 2017-Dec 2019 in Tucker, GA

• Improved brand visibility by designing a website in a team of four using Squarespace Content Management System

• Enhanced brand identity and online presence across multiple digital platforms

Physician Recruiter at Eagle Hospital Physicians
March 2015 - Dec 2016 in Mission Viejo, CA and Atlanta, GA

• Recruited physicians independently and managed a database of over 60,000 candidates using Bullhorn Applicant Tracking System

Director of Experience at The Clean Program
March 2011 - Jan 2015 in Longmont, CO and Santa Monica, CA

• Uncovered customer pain points through surveys and interviews and addressed them through design solutions in collaboration with design, management and development teams

• Enhanced user resources by developing a comprehensive FAQ and educational materials

• Established customer ​referral program​ and ​start date​ adjustment interfaces

Cultural/Community Outreach Interpreter at US Forest Service
July 2010 - Jan 2011 in Toutle and Amboy, WA

• Strengthened federal partnerships with the Cowlitz Native American Tribe

• Conducted contextual inquiry ethnographic research with the Cowlitz tribe to collect written and

  oral histories about the traditional uses and values of Mount St. Helens

• Collaborated with the Cowlitz Tribe, GIS experts and forest archeologist to draft a nomination for

  Mount St. Helens to be recognized as a Traditional Cultural Property with the National Register of Historic Places - unanimously accepted and published online

Contact

iamjohnhand@gmail.com
470.305.9198
Atlanta, Georgia 30308

Education

Certificate, UX/UI Boot Camp, Georgia Institute of Technology
June 2021 | A+

Certificate, Google Educator Level 2
June 2021

Bachelor of Arts, Anthropology, University of Georgia
May 2010 | GPA 3.84

Certificates

UX/UI Boot Camp
Google Certified Educator
Wellness Coach
Global Studies

Volunteer

National Honors Anthropology Society
Healing Handpan Alliance
GA Bureau of Investigations
Furthering Our Local Knowledge
Athens Insights

Honors

Magna Cum Laude
Presidential Scholar Award
National Honors Award
Post-Structural Secret Society
Lambda Alpha Zeta - President
Phi Beta Kappa
Golden Key
Dean’s List